Risk Engineering
DMC is dedicated to helping our clients identify risks and find solutions for safety improvements. Our Risk Engineering services provide a tailored, data-driven approach for ongoing performance analysis. Your assigned risk engineer begins by meeting with you onsite for an in-depth consultation to analyze the key causes of risk within your organization and develop a customized service plan. They use their expertise to track trends over time and detect opportunities to reduce accidents and workplace injuries. Through regular service visits and quarterly collaboration sessions with your entire DMC account team, they maintain a comprehensive understanding of your operation to actively partner with you on improvement strategies.
Key Focus Areas
Loss Reduction
Utilize data analysis to identify the root cause of your losses and prioritize feedback to elicit change and develop a plan of action.
Our Risk Engineering Team
Our DMC risk engineers are dedicated to helping our clients improve their safety and risk management practices. With over 200 years of collective experience in the transportation and insurance industry, our team has a wealth of knowledge they collaboratively draw on to identify and support risk improvement opportunities. They have worn many hats, including as safety directors, truck drivers, operations and logistics specialists, and legal and claims professionals. Our risk engineers have first-hand experience with the issues insureds of all sizes face on a daily basis, and through ongoing partnership, they are a valuable resource for our insureds.
Read about the value found through collaboration with our clients and their stories:
IMPROVED CSA UNSAFE DRIVING SCORE BY 16%
A DMC insured was looking to improve their CSA Unsafe Driving score, which was trending into alert status, and reached out for assistance. Their dedicated DMC risk engineer worked with the insured to enhance their safety campaigns. The risk engineer provided various reports that exposed where the company’s violations were occurring, including customized reports from the DMC Data Science department using FMCSA data that uncovered key insights regarding inspections, violations, and crashes. The insured was very receptive and took focused action. Within three months of this collaboration, the insured’s Unsafe Driving score had improved by 16% and was no longer on the verge of alert status.
REDUCED ACCIDENTS BY 19% AND HOURS OF SERVICE VIOLATIONS BY 15%
DMC’s Risk Engineering department set a goal with a customer to reduce their preventable DOT accidents and Hours of Service violations. To achieve this, the DMC risk engineer provided regular analyses of their Compliance, Safety, and Accountability (CSA) and loss data, as well as a predictive model for their CSA scores. We also introduced them to training resources to help address their most acute opportunities.
As a result of this initiative, the client implemented a detailed communication plan that regularly provided performance information to drivers and the president of the trucking operation. The senior-level support from within the organization helped to expedite the progress in reducing violations and accidents. Since implementing these new procedures, the company has reduced their monthly DOT recordable accidents by 19% and reduced their Hours of Service violations by 15%.
DIMINISHING THE DATA NOISE TO FIND ACTIONABLE INSIGHTS
A customer was looking for help assessing which driver violations they should prioritize. Our Risk Engineering and Data Science departments analyzed the company’s driving data over a 12-month period. From this baseline, there were thousands of system-triggered speeding events among 250 drivers at 15 different terminals. The customer was not equipped to identify where to prioritize resources. After some initial study of loss history by the DMC risk engineer, the Data Science team dug deeper to determine which were the most concerning events. Together, they created a new event type that combined when a speeding alert immediately preceded a hard braking alert. In the risk engineer’s opinion, this was indicative of speeding in congested areas or other situations that were more likely to result in a severe accident.
Starting from this prioritized alert combination, we were able to reduce the most critical observations by 99.9% and identify the small subset of drivers that gave rise to this new, more consequential event type. By isolating the most at-risk drivers of the large driving force, we provided data-backed, targeted coaching opportunities for our customer’s safety team.
The customer now has a data framework they can utilize to monitor and address these incidents going forward, helping them prevent future accidents.
QUICKER CLAIM REPORTING SAVES MONEY
HELPING PROSPECTIVE CLIENTS ASSESS RISK
DMC Risk Engineering offers consultations to prospective insureds, assessing their risk exposure, providing insights, and guiding the implementation of safety program changes all before they become customers.
Throughout this process, our expert risk engineers review existing policies and procedures to identify areas for improvement.
During one recent example, our risk engineer recommended updates to a prospective client’s orientation process to include topics that weren’t previously addressed. The risk engineer also identified several enhancement opportunities for the company’s driver handbook and suggested updates. She provided the future client with hiring guidelines and best practices to ensure they had the tools needed to help with their refinements. The company adopted these suggested changes even before they decided to become a DMC customer.
This type of consultation showcases DMC’s dedication to help potential customers reduce their risk profiles, which provides incredible value and promotes safety and accountability.
“The pre-quote call with DMC Risk Engineering was extremely productive. The DMC risk engineer provided my safety team with more valuable information before we even signed with DMC than our previous carrier had in the last ten years.” – Safety Director at a current insured
Success Stories
Below are examples of the work our risk engineers do on a regular basis to provide value to our partners.
HELPING PROSPECTIVE CLIENTS ASSESS RISK
DMC Risk Engineering conducts risk evaluations with prospective customers, assessing their risk exposure, providing insights, and guiding safety program opportunities all before they sign with us.
REDUCED ACCIDENTS BY 19% AND HOURS OF SERVICE VIOLATIONS BY 15%
DMC Risk Engineering implemented a cohesive strategy for a customer involving data analysis, predictive modeling, and training resources, leading to significant safety improvements.
QUICKER CLAIM REPORTING SAVES MONEY
Late reporting of a claim can lead to an average increase in claim costs of 47%. During a risk assessment with a customer, DMC Risk Engineering identified they were struggling with on-time reporting and provided guidance that helped the company reduce their claim lag from 16 days to same-day reporting.
DIMINISHING THE DATA NOISE TO FIND ACTIONABLE INSIGHTS
The DMC Data Science and Risk Engineering departments collaborated to sort through an extraordinary amount of data to provide targeted, data-backed coaching opportunities to a customer, helping them get safer.
IMPROVED CSA UNSAFE DRIVING SCORE BY 16%
The DMC Risk Engineering department proposed a safety campaign and utilized data-driven reports to identify risky driving behaviors, enabling a customer to significantly improve their CSA Unsafe Driving score by an impressive 16% within three months.
We want to hear from you.
Get in touch with one of our risk engineers today to learn how partnering with DMC can help improve your company’s safety outcomes.